The information we may collect from you
We may collect information that you supply to us when you:
Email us directly or contact us through our website
Call us or send us a facsimile (fax) or send us an SMS
Write to us
Meet with us on face to face basis
Send us a job application (including CV) to us
The information we may collect from you include:
Your name and job title
Your contact information including telephone and email
Your company details including company name, address and contacts (or if you are not a business or company, the address you provide)
If you contact us, we may keep a record of that correspondence. Where we are responding to an enquiry or assisting you with our services we may need to ask you for additional information, we will explain why we require the information and explain how we will use it. If you choose not to provide the requested information, we may unfortunately not be able to offer our services to you or assist you with your enquiry. We may also collect data from you if you contact us to apply for a job and use that to process your job application.
How will we use your information
We collect the information you provide to:
Supply you with our services (for example you need us to provide you glass fitters for a job)
Assist with and respond to your enquiry (for example a quote request)
Carry out any obligations arising from any contracts entered into between you and us (for example you require us to fit, and project manage your glazing project)
Respond to you to process your application if you applied for a job role with us (for example you email us about a glass fitter role)
We may need to share your information with members of our company, sub-contractors working with us and our suppliers. This will be to provide our services and fulfil our obligations to you. For example, your name and contact details may share with our fitting team so that they can meet you on site and provide glazing services.
We will not use your personal information to send you marketing mailings. We will not share your information with other organisations, unless:
We have informed you, and you have given us your consent to do so
They are directly involved in the provision of our services to you
A legal matter or dispute has arisen
We are required to do so by law
In fulfilling your order, we may send your company details to, as well as useful information from credit reference agencies.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to safeguard any information we have about you.
When you visit our website, we may collect information about your computer, including where available your IP address, operating system, browser type and cookies. We use Google Analytics and Wix Insights to help us do that. The information that captured is for statistical purposes, visitor behaviour information and helps us improve our website. It is not used to identify individuals.
Our website contains links to other websites. If you choose to follow the links you should note that we do not have any control over that other websites and you do so at your own risk. You should look at the privacy statement applicable to the website you are visiting.
Access to your information, correction and your rights
You have the right to view, amend, or delete the personal information that we hold. You can request a copy of some or all of your personal information we hold about you.
To view, amend, or delete personal information that we hold email your request to firstname.lastname@example.org. Alternatively, write to the Prism Glass Head Office, Unit 9, 193 Garth Rd, Morden SM4 4LZ.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
This policy was reviewed on 22 Feb 2021.